Our engagements

This tourist office classified in category II belongs to the network of Tourist Offices of France.

He engages himself in :

• Provide you with an easily accessible reception area – information.
• Facilitate your procedures.
• Provide you with furniture to sit on.
• Inform you free of charge about the local tourist offer.
• Offer you free Wi-Fi access.
• Display and distribute its opening periods expressed in at least two foreign languages: English and Dutch.
• Being open 318 days a year, Saturday, Sunday and public holidays included during tourist or entertainment periods.
• Respond all year round to your letters within 48 hours.
• Provide a permanent reception service run by staff speaking at least two foreign languages.
• Ensure the supply of tourist maps, and guides on paper.
• Give you access to its trilingual website.
• Disseminate its tourist information also on paper translated at least into two foreign languages ​​(English and Dutch) relating to: all classified tourist accommodation including at least the name of the establishment, postal address, email, website address internet, telephone numbers, level of classification; cultural, natural or leisure monuments and tourist sites which may include an indication of the usage rates, periods and times of opening to the public, the website and telephone and postal contact details; events and entertainment; to emergency phone numbers.
• Update its tourist information annually.
• Post emergency telephone numbers outside.
• Present all the qualified offer of its area of ​​intervention for all clienteles.
• Process any complaints and measure visitor satisfaction.
• Respect a quality approach.
• Provide you with a stay advisor.
• Guarantee the reliability and timeliness of information on the local tourist offer.

Our tourist office is committed to the Quality approach with a view to obtaining the national Quality Tourism mark.^TM.

The Quality Tourism brand ^TM, created by the French Ministry of Tourism in 2005, is recognition of the continuous improvement approaches to service quality implemented by Tourist Offices. Once this mark has been obtained, a renewal audit of the mark is carried out every five years.

Satisfying the customer, thanks to a professional welcome that goes beyond the simple delivery of information, is the leitmotif of our establishment. Aware of the need to develop the hospitality professions by giving greater importance to advice, our team has long been committed to a quality policy.

Obtain the National Tourism Quality Mark^TM would be for us an acknowledgment of our desire to provide visitors with all the information and advice they need to organize their stay, thanks to smiling, courteous, trained staff who master the offer in their area of ​​expertise.

For you, for us, Quality Tourism^TM, it is :

• A team of six people to welcome you all year round.
• Four languages ​​spoken at the reception desk.
• 98% of visitors satisfied with our advice, our smiles, our attentiveness, etc.
• Just over 18 visitors welcomed over one year.
• Nearly 3 calls received over one year.
• A response to your emails within 24 working hours.
• A constant presence at your side on the web and new communication media through our website, our pages on the social networks Facebook and Instagram, our newsletters.
• Thematic guided tours and activities all year round.
• A marketing department that offers guided tours in French and English, that creates stays for your groups, day trips: a real à la carte service that adapts to your needs.
• A shop area and a ticketing service.
• A bicycle rental service in season.
• A comfortable reception area with free Wi-Fi access.

The entire Châteauroux Tourist Office team therefore perceives the quality approach as a tool for professionalizing its services, a help in its daily missions and a means of promoting its work.

We apply this level of requirement for you, whether you are alone, in a couple, with your family or in a group, whether you are on vacation, on a business trip or simply passing through, whether you are at our counter, at the other end of the line, in front of your computer screen or your tablet or even in a living room.

Our team is at your disposal to provide you with a tailor-made service.